Help With Your Account

“I can’t log in to the website”

If you are having trouble logging in, please check that your username is correct.
If you have forgotten your username, please
click here.
If you have forgotten your password, please click here.
If you are using a shared computer, please remember to sign out before you leave the computer.

Please assist us by keeping your username and password secure.

 

“We have moved, how do I let you know?”

If you have a credit account, you will not be able to edit your billing address under your account section. Please contact us by phone or email to change your billing address.

 

“How do I change my personal details online?”

You can change your name and email address under My Profile in your account section of the website.
If you wish to change your username and password, this can be found in your account section of the website.

 

“How can I apply for a credit account?”

You can apply for a credit account through the link in your account section of the website or during the checkout process. Simply fill in the form which will submit your details to us to approve. Once we have reviewed your account information, you will be notified by email as to whether it has been approved. This is totally free but is only available to veterinary practices and associated professions.

 

“I have a credit account, how do I pay my invoices?”

Payment is due on the last day of the month following the month of which your invoice is dated.
Payment is accepted by cheque or BACs – details can be found on the invoice.

 

“How do I view our previous orders?”

You can find previous orders under your account section of the website.

 

“How do I get the rights to view invoices?”

On the initial set up of your practice’s online account, a main account holder will be identified at your practice. This person can set up user accounts and change admin rights to allow you to see previous orders.

 

 “How do I get access online for my staff without them seeing the account information?”

On the initial set up of your practice’s online account, a main account holder will be identified at your practice. This person can set up user accounts and change admin rights for other staff members at the practice, this can be done in the User Admin link in your account section of the website.

There are 3 types of permissions / role:
   1) Account administrator for your practice’s online account, who manages users and can view all areas of 
       the site.
   2) Accounts/Financials: Users who can view the practice’s order history online and place orders.
   3) Nurses/Buyer: Users who can only place orders.

In the User Admin section of your account, the administrator can manage all the users related to the practice’s account. Users will display in the order they were created, with the newest appearing first. Creation of the user accounts require approval by J.A.K Marketing.

 

“How do I register to receive email updates about offers or new products?”

At the bottom of the homepage, there is the ability to add your email address to receive email updates.

 

“Can I stop receiving marketing emails from J.A.K Marketing?”

Yes you can opt out of marketing emails by emailing marketing@jakmarketing.co.uk requesting to be removed from marketing emails and detailing the email address you want unsubscribing.  Alternatively, if you go to the bottom of a recent marketing email, you will see an ‘Manage your subscription’ link. Click on this link to choose which email list you would like to be unsubscribed from. If you are experiencing difficulty opting out of, please call us on 01347 878697.

It can take up to three days for our records to be updated.

However by receiving the marketing emails you will be updated on our latest offers and new products. We do not share your marketing details outside of J.A.K Marketing.

 

“Why am I receiving emails as I have not registered on the website yet?”

Your email address may be on our emailing list because you have bought from J.A.K Marketing in the past or entered a competition/promotion.

If you do not want to receive marketing emails from us anymore, you can opt out of marketing emails by emailing marketing@jakmarketing.co.uk requesting to be removed from marketing emails and detailing the email address you want unsubscribing.  Alternatively, if you go to the bottom of a recent marketing email, you will see an ‘Manage your subscription’ link. Click on this link to choose which email list you would like to be unsubscribed from.

 

“How do I close our online account?”

We are sorry that you want to close your account but you can do this either by calling us on 01347 878697 or using the contact form.

 

“I had a message about cookies, what does this mean?”

We use several types of cookies for a range of reasons across our website so that we may gather information about your visits in order to improve our website. We use cookies to store visitor preferences, record session information e.g. shopping cart contents, record user-specific information on pages visited, etc.

Our website uses a cookie control system allowing you on your first visit to our website, to allow or disallow the use of cookies on your computer. This complies with legislation requirements for websites to obtain implied consent from users.

For more information, please visit our Cookie Policy.