Returns

J.A.K Marketing operates a 14 day return policy, with the exception of damaged goods, which must be reported to us within 24 hours of receipt.

All returned items must be in the original packaging, in a saleable condition (except any item received damaged) and accompanied by a Goods Return Note. Please telephone 01347 878697 with your request or use our contact form by clicking here then one will be sent to you.

The cost of returning damaged and incorrectly supplied goods will be borne by J.A.K Marketing. This may be by collection or reimbursement of carriage costs, at our discretion. Reimbursement will be at standard Royal Mail rates.

The cost of returning incorrectly ordered or not required items will be borne by
the customer. Please note that in these cases a 15% restocking
charge will be levied.

Proof of posting is not deemed to be proof of receipt by J.A.K Marketing.

Special order items or opened sterile items are non-returnable.