LOGIN/REGISTERFAQ
Introducing our Web FAQ, your go-to resource for all things website related. Below you will find a selection of tutorials answering our frequently asked web questions, from registering an account to returning an item, you'll find these tutorials helpful! If you require any further information or assistance, please contact our customer service team on 01347 878697 or email sales@jakmarketing.co.uk
How do I register for an account?
Click âlogin/registerâ in the top right corner of the webpage.
Follow the instructions âNeed an account?â carefully, ensuring you select the correct account option. Choose from either a PRACTICE ACCOUNT (veterinary practices) or a PERSONAL ACCOUNT (locums or vets/nurses who wish to order items themselves using a credit or debit card).
Once you have chosen the option most suited to your needs, make sure you fill the following form using relevant details. For example if you create a PRACTICE account, make sure you use your practiceâs details like practice address, practice email address etc. rather than your own personal information. And vice versa regarding PERSONAL Accounts.
Fill in the relevant Registration form, tick the boxes and press submit.
If done successfully you should see a confirmation message pop up on the screen, confirming that your account registration has been submitted.
A member of our sales team will then process your application and be in touch shortly. Please be aware that due to the number of applications received, your application could take 24hrs to be approved. If you need an account urgently please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
Follow the instructions âNeed an account?â carefully, ensuring you select the correct account option. Choose from either a PRACTICE ACCOUNT (veterinary practices) or a PERSONAL ACCOUNT (locums or vets/nurses who wish to order items themselves using a credit or debit card).
Once you have chosen the option most suited to your needs, make sure you fill the following form using relevant details. For example if you create a PRACTICE account, make sure you use your practiceâs details like practice address, practice email address etc. rather than your own personal information. And vice versa regarding PERSONAL Accounts.
Fill in the relevant Registration form, tick the boxes and press submit.
If done successfully you should see a confirmation message pop up on the screen, confirming that your account registration has been submitted.
A member of our sales team will then process your application and be in touch shortly. Please be aware that due to the number of applications received, your application could take 24hrs to be approved. If you need an account urgently please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
How do I return an item?
First make sure you log in to the account you placed the order on
Once logged in, head to âmy accountâ (top right drop down list under the account tab next to your basket)
On the âMy accountâ page, you can keep track of the status of your returns in the âmy returnsâ tab.
To file a new return, click âMy Return Ordersâ. Then click "Return an itemâ. Carefully read the instructions before filling the request form.
*Note* Return requests must be made within 14 days of invoice date to be eligible.
When filling the Return Request form, include your order Invoice Date and Invoice Number or Delivery Number.
Using the search bar at the top of the return order form, search which items youâd like to return and select the relevant quantity.
Select the reason for return from the drop-down box, and carefully fill in the comments section, include your invoice date, Invoice No. and/or Delivery No. and a summary of the reason for returning the item(s).
 Attach a relevant image of your return item(s) e.g. showing damage or fault.
Once youâve filled in your Request Form, click âComplete returns requestâ to submit your request. If completed correctly you should see a âgreen tickâ notification confirming that your request has been received (top right).
Keep an eye on your inbox for an email confirmation including the next step on how to send your item(s) back to us.
Return requests are processed by our Sales Team and can take up to 24hrs to be processed.
 If you need an assistance please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
Once logged in, head to âmy accountâ (top right drop down list under the account tab next to your basket)
On the âMy accountâ page, you can keep track of the status of your returns in the âmy returnsâ tab.
To file a new return, click âMy Return Ordersâ. Then click "Return an itemâ. Carefully read the instructions before filling the request form.
*Note* Return requests must be made within 14 days of invoice date to be eligible.
When filling the Return Request form, include your order Invoice Date and Invoice Number or Delivery Number.
Using the search bar at the top of the return order form, search which items youâd like to return and select the relevant quantity.
Select the reason for return from the drop-down box, and carefully fill in the comments section, include your invoice date, Invoice No. and/or Delivery No. and a summary of the reason for returning the item(s).
 Attach a relevant image of your return item(s) e.g. showing damage or fault.
Once youâve filled in your Request Form, click âComplete returns requestâ to submit your request. If completed correctly you should see a âgreen tickâ notification confirming that your request has been received (top right).
Keep an eye on your inbox for an email confirmation including the next step on how to send your item(s) back to us.
Return requests are processed by our Sales Team and can take up to 24hrs to be processed.
 If you need an assistance please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
How do I download a service centre form?
From the homepage, hover over the âServices & Supportâ drop-down tab, select either âequipment repairsâ or âinfusion pump servicingâ, depending on what you require.
Once youâve clicked onto the page that is relevant to your needs, scroll to the bottom of the page to fin dour Service Centre contact information. Here youâll also find the link to the Service Centre form â âClick hereâ
Follow the link to the form and carefully read the instructions and fill in your practice details, either digitally or after printing. On the form include a brief description of fault / reason for service e.g. âpump has stopped chargingâ
If youâd like a quote before any work is carried out make sure you TICK the relevant box on the form.
When sending the products for servicing, make sure that they are packed securely. We cannot accept responsibility for any item that is lost or damaged in transit to us.
Make sure you read the T&Cs before sending items back to us. Once youâve completed the form, print it off, sign and date it and then return the form with the item(s) going for service/repair.
If you require an assistance, please call us on 01347 878 697 or email: service@jakmarketing.co.uk
Once youâve clicked onto the page that is relevant to your needs, scroll to the bottom of the page to fin dour Service Centre contact information. Here youâll also find the link to the Service Centre form â âClick hereâ
Follow the link to the form and carefully read the instructions and fill in your practice details, either digitally or after printing. On the form include a brief description of fault / reason for service e.g. âpump has stopped chargingâ
If youâd like a quote before any work is carried out make sure you TICK the relevant box on the form.
When sending the products for servicing, make sure that they are packed securely. We cannot accept responsibility for any item that is lost or damaged in transit to us.
Make sure you read the T&Cs before sending items back to us. Once youâve completed the form, print it off, sign and date it and then return the form with the item(s) going for service/repair.
If you require an assistance, please call us on 01347 878 697 or email: service@jakmarketing.co.uk
How do I access and read your blogs?
From the homepage, hover over the News & Resources drop-down tab and click âblogâ.
Here youâll find all of our Blogs, thereâs plenty to choose from. Refine the blogs you want to read by toggling the relevant fields. You can refine blogs by, author, categories, topics/tags and published date.
Here youâll find all of our Blogs, thereâs plenty to choose from. Refine the blogs you want to read by toggling the relevant fields. You can refine blogs by, author, categories, topics/tags and published date.
How do I shop clearance items?
From the homepage, hover over the âShopâ tab and click âReduced to clearâ
Alternatively, you can find theâ reduced to clearâ section on the main homepage
Alternatively, you can find theâ reduced to clearâ section on the main homepage
How do I order a customised product?
From the homepage, hover over the âCustomised Productsâ tab and choose from the selection of customisable items.
Once youâve chosen from the list and have selected the item(s) youâd like to customise, carefully read the information about the customisation process for your chosen item(s) e.g. minimum quantities and delivery times.
On the product page youâll find a âlogo submission & order formâ, carefully fill in your practice details and upload an image of the logo youâd like on the item(s).
Then choose the style of item youâd like e.g. the style, size and quantity. This sections style & sizing options will vary depending on the item(s) you are ordering as there may be more options to confirm. Double check that the minimum order quantities have been met.
If youâd like a quote before the order is processed, make sure to tick the relevant box.
Once youâve completed the form click âsubmit logoâ â keep an eye out for a confirmation email for our sales team, who will then process your order.
If you need an assistance, please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
Once youâve chosen from the list and have selected the item(s) youâd like to customise, carefully read the information about the customisation process for your chosen item(s) e.g. minimum quantities and delivery times.
On the product page youâll find a âlogo submission & order formâ, carefully fill in your practice details and upload an image of the logo youâd like on the item(s).
Then choose the style of item youâd like e.g. the style, size and quantity. This sections style & sizing options will vary depending on the item(s) you are ordering as there may be more options to confirm. Double check that the minimum order quantities have been met.
If youâd like a quote before the order is processed, make sure to tick the relevant box.
Once youâve completed the form click âsubmit logoâ â keep an eye out for a confirmation email for our sales team, who will then process your order.
If you need an assistance, please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
How do I apply discount codes?
Before checking out, click âview basketâ (top right of webpage next to account)
Then, under basket details in the right-hand column, click âEnter discount codeâ and input your discount code.
Then click âsubmitâ, if done correctly you should see a green tick notification in the top right corner of the screen confirming the code has been applied. You should also see the relevant amendments / discounts applied to your basket details.
If you need an assistance, please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
Then, under basket details in the right-hand column, click âEnter discount codeâ and input your discount code.
Then click âsubmitâ, if done correctly you should see a green tick notification in the top right corner of the screen confirming the code has been applied. You should also see the relevant amendments / discounts applied to your basket details.
If you need an assistance, please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
How do I navigate grouped products?
Products that come in a range of different colours, sizes, designs, patterns etc. are found in âproduct group pagesâ. These pages include a general overview of the product.
From these group pages you can refine the products listed by filtering various features, such as colour/pattern, pack size, width etc. These filter options will vary depending on the product.
From the lists of products on the group page, click a product code to learn more about a specific product.
You can add items to your basket from the group overview page or from their individual product pages.
 If you need an assistance, please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
From these group pages you can refine the products listed by filtering various features, such as colour/pattern, pack size, width etc. These filter options will vary depending on the product.
From the lists of products on the group page, click a product code to learn more about a specific product.
You can add items to your basket from the group overview page or from their individual product pages.
 If you need an assistance, please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
How do I get a refurb / New Practice Quote?
From the homepage, hover over the âshopâ tab and then click âRefurb/New Practice Quoteâ.
Scroll down the page to find the request a quote form and read the instructions carefully before completing the form.
Fill in the form using your practice contact information (if applicable)
Once youâve completed the form, click âsubmitâ and keep an eye on your inbox for a follow up email from a member of our team.
Quotes are processed by our technical sales team and can take up to 24hrs to be processed depending on request volume.
If you need an assistance, please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
Scroll down the page to find the request a quote form and read the instructions carefully before completing the form.
Fill in the form using your practice contact information (if applicable)
Once youâve completed the form, click âsubmitâ and keep an eye on your inbox for a follow up email from a member of our team.
Quotes are processed by our technical sales team and can take up to 24hrs to be processed depending on request volume.
If you need an assistance, please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
How do I access product resources?
From the homepage, hover over the âNews & Resourcesâ tab and click âProduct Resourcesâ.
Here youâll find a variety of Product Resources for a wide range of different products and equipment.
Certain Product Resources include downloads and printable assets that you can print and use in your practice. Find specific resources, get a better understanding of equipment before you buy.
Resources include review and articles, blogs, unboxing and set up videos and comparison charts. Whatâs best suited for your practice?
If you need an assistance, please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
Here youâll find a variety of Product Resources for a wide range of different products and equipment.
Certain Product Resources include downloads and printable assets that you can print and use in your practice. Find specific resources, get a better understanding of equipment before you buy.
Resources include review and articles, blogs, unboxing and set up videos and comparison charts. Whatâs best suited for your practice?
If you need an assistance, please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
How do I sign up to the VIP Club?
From the homepage, hover over the âNews & Resourcesâ tab and click âVIP Clubâ
On the VIP Club page you can read all about the benefits of being a VIP, the best part isâŠITâS FREE!
Complete the VIP Club application form, chose from the drop-down box your âjob title/positionâ and âwhat best describes your practice?â and fill in the rest of the relevant fields.
Once youâve completed the form, click âSubmitâ. If done correctly, you should see a confirmation message confirming your subscription to the VIP Club.
Youâre now a VIP, enjoy your future discounts and perks!
On the VIP Club page you can read all about the benefits of being a VIP, the best part isâŠITâS FREE!
Complete the VIP Club application form, chose from the drop-down box your âjob title/positionâ and âwhat best describes your practice?â and fill in the rest of the relevant fields.
Once youâve completed the form, click âSubmitâ. If done correctly, you should see a confirmation message confirming your subscription to the VIP Club.
Youâre now a VIP, enjoy your future discounts and perks!
How do I create and manage Wish Lists?
Our Wishlists feature serves the purpose, providing you with a convenient way to bookmark items they're interested in for later consideration, comparison, and organisation. You can benefit from the ability to save desired products, facilitating easier
decision-making, comparison shopping, and serving as handy reminders.
To manage and create Wish Lists, (once logged in) head to âaccountâ, then click âmy listsâ from the drop-down box.
On the âMy Listsâ page you can manage your lists, alter the products in lists (remove or increase quantities) and create new lists.
To add products to your Wish Lists, look for the heart symbol next to product descriptions to choose which list youâd like to add them too.
 If you need an assistance, please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
To manage and create Wish Lists, (once logged in) head to âaccountâ, then click âmy listsâ from the drop-down box.
On the âMy Listsâ page you can manage your lists, alter the products in lists (remove or increase quantities) and create new lists.
To add products to your Wish Lists, look for the heart symbol next to product descriptions to choose which list youâd like to add them too.
 If you need an assistance, please give us a call on 01347 878 697 or email: sales@jakmarketing.co.uk
Dosimetry Queries
| I need to add or remove a badge. Who should I contact?  As a distributing partner of Landauer, J.A.K has a dedicated team supporting your dosimetry service, including the additions or cancellation of badges and general questions surrounding your service. Please DO NOT contact Landauer for any customer service matters i.e. amends, cancellations etc. Please contact dosimetry@jakmarketing.co.uk  Remember, cancellation requests must be made at least 35 days prior to the start of the next wear period to take effect.  Can I change the name on a badge rather than ordering a new one?  You can change the name on a badge providing the individual the badge belongs to remains the same. We donât recommend changing the name on a badge to allow another individual to use the badge. This will affect the lifetime dose history for both the original and new user if you were ever required to provide this information.  How do I obtain my exposure reports?  Your exposure reports are uploaded to Landauerâs customer portal, MyLDR, around 4 weeks after badges have been returned. You will receive an email notification to your registered email address when your report is ready to view and download.  If you have forgotten your username or password, then you can request a password reset by going to www.myldr.com select âForgot Your Passwordâ and enter the email address registered on the account. Youâll then receive a link to reset the password and a reminder of your username. If you have forgotten the email address you registered your account with, please contact dosimetry@jakmarketing.co.uk  Can I use the Control Badge to monitor environmental radiation within the practice?  No, the control badge is used to record any radiation exposure during the shipping process, it should then be stored in a radiation free area during the wear period. The control badge must also be returned along with the personal badges at the end of the wear period. If you require an Environmental Monitor, please contact dosimetry@jakmarketing.co.uk and one can be added to your account.  When will I receive replacement badges for the next wear period?  New badges for each wear period are sent automatically approximately 2 weeks before the wear start date. If you have not received your replacement badge by the start of the wear period, please contact dosimetry@jakmarketing.co.uk   I need to send my expired badges back. What do I do? Securely package and return the previous quarters badges (using the mailing bag provided) to J.A.K Marketing within 30 days of receiving replacement badges. Customers are responsible for postage costs and it is recommended to track the package or retain proof of postage. Please DO NOT enclose any requests for amendments with your badges. All amendments should be sent to dosimetry@jakmarketing.co.uk If you require any further information relating to your badges and charges, please contact dosimetry@jakmarketing.co.uk or to view our Dosimetry Terms & Conditions, please click here. |