Deliveries and Returns

Here are at J.A.K Marketing, we pride ourselves on offering the most simple and efficient services as possible. Below you will find FAQ with regards to our deliveries and returns which will hopefully answer any of your questions. If you require any further information regarding deliveries and returns, please contact our customer service team on 01347 878697 or email sales@jakmarketing.co.uk.
All items which are 'In Stock' will be fulfilled within 24 hours
Orders above £50.00 are CARRIAGE FREE. Orders below will incur a small order charge of £5.00
DPD Next Day- for all items above 2kg delivered to the United Kingdom excluding the Scottish Highlands and Islands.
Parcel Force Priority 24 - For all international orders as well as Scottish Highlands and Islands
Royal Mail 1st Class/24 - For all smaller items less than 2kg
If your goods have been received defective or the item is incorrect, please pre-advise us by calling 01347 878697 within 24 hours of taking delivery of the goods. A downloadable and editable version of the returns note is available here to download. Please fill in all of the requested information within the returns note and enclose this with your returned item(s).

Please Note - Returns will only be accepted within 14 days of receipt of goods accompanied with this return note. Goods returned without the returns note will result in them being sent back to you. For the full T&C's on returns please click here.


If you have an item that needs servicing or repairing, please download the form below and fill in all the requested information. If you would like a quote before work is carried out on the item, please tick the relevant box. If you are unsure this is the service you require, please call 01347 878697 and we will be able to advise you further.

Please Note - We can only provide you with a repair cost once the item has arrived at our service department and has been assessed. For more information on this service, please call 01347 878697 or email service@jakmarketing.co.uk